Easy Return Policy

Do you need to return or exchange something? We want to make it easy and we’re here to help.

Our 60 Day Return Policy

Returns and Exchanges are accepted for items that are un-used, un-worn and with their original packaging within 60 days of your purchase. That’s pretty awesome and simple.

Returns for worn and used items

For items that are worn and used, we accept returns for those items within 30 days of purchase. Please make sure to launder all worn items before returning them to us. A 25% restocking will be applied. We will give you store credit for returned items that have been worn. Shipping charges cannot be refunded.

Shipping on Returns

When retuning items to us, please note that customers are responsible for return shipping costs when sending items back to us.

 

Step 1: Contact us and tell us what’s going on

Let us know about the issue you’re having. Did you know that over 97% of our customers resolve the issue they’re having when they get support from us? It saves the hassle of having to return something in the mail. Our staff are trained and certified in compression and we’re dedicated to helping all of our customers.

Still need to return or exchange your items? We’re on it!

 

Step 2: We’ll email you a Return Authorization number (RA#)

We’ll recap the issue in an email and give you the return address to send your items back to us.

Please make sure that you get a RA # from us before sending anything back. We’re committed to making a difference in the way we help you, and RA#’s help us stay organized.

 

Step 3: Send the items back to us

Send your items back to us and write your RA # on the outside of the package. When sending items back to us, it’s a great idea to reuse the box you received your items in. Please box up your return items securely so that they are not damaged or stolen while in transit.

Pro Tip: Print out the email we send you and put it inside your return package.

Please allow 1-2 weeks for Return and Exchange processing.

 

We want to make this process easy and worry free. Email us support@legsmart.com or give us a call 1-888-577-9617 (international +1-425-880-7893)