Customer Service

At LegSmart.com, we take pride in our ability to serve our customers, and that’s why we go the extra mile to answer all your questions and meet your needs. The following is our LegSmart.com Customer Service Guarantee. As our customer, you can expect the highest quality of customer from LegSmart.com’s Customer Care Team.

We Treat Customers with Respect

We value our customers. That’s why we treat our customers with the utmost respect at all times. Our mission is to provide excellent customer service to all of our customers. We listen to what you have to say and do the best we can to help you!

We are Accessible to our Customers – Contact Us!

We invite you to contact us at any time with your questions and customer service inquiries. Our Customer Care Team is available via email 24/7 at support@legsmart.com. We respond to 99.9% of our emails within 24 hours and we answer your question promptly and completely.

Call us: 1-888-577-9617 Monday through Friday, 9:30am to 5:00pm PST

You will be able to speak with a live member of our Customer Care Team. If we are not available during our normal business hours, we are currently helping other happy customers, so please leave us a message with your contact information and we will promptly return your call.

Easy Exchanges, Easy Returns

We want to make your shopping experience with us enjoyable, not stressful. So it’s okay to change your mind. Just email support@legsmart.com and request an RMA (Return Merchandise Authorization) from us. We don’t want anything to get lost, so please refrain from sending any packages to us without getting a RMA ahead of time. A copy of our Return Policy is included in every order, and we also have it posted on our website.

Please read our Return Policy for details.

Complimentary Compression Concierge Service

LegSmart.com’s Customer Care Team is ready to help you find your next pair of compression stockings or socks. Let our certified team of experts help your find your size and recommend the right compression garment for you. There are many different options, many of which look and feel similar to each other.

Q: Do you have a recommendation or prescription from your doctor?
A: Let us help you find the products that your doctor wants you to have.

Q: Do you have the box but not know which one to order?
A: Give us a call or email us a snapshot of the label. We’ll show you how to reorder, and we’ll give you a coupon to use on your order!

Q: Are you trying to replace a discontinued model?
A: We’ve been doing compression for a long time and we know every model, even the old ones! We are even familiar with international models of Juzo, Mediven and Sigvaris.

Q: Are you tired of what you’ve been wearing and you want to try something new?
A: Let us show you what’s new in the world of compression! There’s a lot going on these days with new technology and we’d love to tell you about new materials, colors and styles.