Don't throw them Away!
Don't just toss them away if you aren't satisfied with them. Email us and describe the issue that you're having. Sometimes, it's a simple issue that we can help you with. If it's a manufacturer's defect, we'll replace those for you.
Get an RA#
To request a Return or Exchange, email us with your full name, contact information, order number and a brief description of the issue concerning the return. All return inquires must have complete information to be considered for a Return Authorization Number (RA#).
Check our online FAQ!
Have questions? Look at the LegSmart FAQs to see if your question can be answered there. Also, check out the Resources for information on measuring, sizing, donning, washing and more!
Email Us:
We’re easy to get a hold of. Just send us an email and we will respond in the best way we can.
support@legsmart.com
Please remember to include your full name and contact information in your email.
Before you send anything to us, please email us describing the issue and get an Return Authorization Number (RA#). LegSmart will not accept any packages that arrive without prior approval.
Items that are unopened from their plastic seal with their original undamaged packaging can be returned for refund or exchange within 2 weeks of the ship date of your order.
- For health and safety reasons LegSmart does not process returns or exchanges on any item that has been opened or worn. Returns or exchanges can only be processed for items that are unopened, unused, unworn with original undamaged packaging.
If you feel that there is a manufacturer's defect with your product, DO NOT THROW THEM AWAY! Contct us immediately. We will contact the manufacturer to assess your situation.
To request a Return or Exchange, email support@legsmart.com with your full name, address, contact telephone number, order number and a brief description of the issue concerning the return. All return inquires must have complete information to be considered for a Return Authorization Number (RA#). When your request is approved, you will receive a Return Authorization Number (RA#) from our staff.
- Please launder any items that are you going to send back to us. Any items that are received that have any signs of contaminants will not be considered.
Items that are approved for return are subject to a 30% restocking fee. Customers are responsible for shipping charges when sending anything to LegSmart. When sending items back to LegSmart, please send them in a secure box (not an envelope), so that items are not damaged and make sure you place your RA# visibly on the outside of your return package.
If you experience shipper damage to your items, do not accept those items. Contact us immediately via email to support@legsmart.com for reshipment.
Have a great day and thanks for choosing LegSmart!
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